Privacy Policy

This Privacy Policy outlines how operated by Velador Pty Ltd. & Jamone Pty Ltd. (ABN 66 301 349 411) (collectively ‘we’, ‘us’ or ‘our’) safeguards your personal information. 

By providing your personal information to us, you consent to the collection, storage, disclosure, use and transfer of your personal information as provided for in this Policy. By continuing to access our website (, you agree to be bound by our prevailing Privacy Policy appearing on our website.

What is 'personal information'?

Personal information means information or an opinion about you where your identity is clearly or reasonably apparent, whether or not that information is recorded in a material form.

What information do we collect?

We collect personal information from you in order to complete your online purchase from Underworks.

We will only collect your personal information directly from you. The type of personal information that we collect consists of your: 

  • full name;
  • email address;
  • phone number; 
  • physical address for billing verification purposes; and
  • personal payment details for purchases.

We may also collect your log file information (such as your IP address and browser type) if you contact us directly.


You may choose to remain anonymous by not providing your personal information to us.

Purposes for collection, storage, use and disclosure of your personal information

We will hold, use and disclose personal information about you only for the primary purpose for which we have collected it and related purposes including: 

  • notifying you about updates regarding your purchase of Underworks products;
  • responding to your enquiries;
  • sending promotions and information relating to sales events; and
  • improving our customer service.

Our servers are located in Michigan, United States of America. On occasion, we may have cause to disclose your personal information to our service providers such as IT service providers and our related companies. As some of our service providers provide services to us from overseas locations, we may in order to receive those services occasionally transfer personal information overseas.

Unsubscribing from our communications

If you have provided your email address, we may send through marketing communications such as relevant promotions or information about sales events.

You may unsubscribe from our marketing communications at any time by clicking on the “unsubscribe” link located on the bottom of our emails or by sending an email to with “unsubscribe” in the subject line.

Accessing and correcting your personal information

We take reasonable steps to make sure that the personal information which we collect, use or disclose is accurate, complete and up-to-date. 

If you wish to access, update, or correct your personal information which we hold, please contact our Privacy Officer. We will take reasonable steps to comply with such requests. We may refuse to provide you with certain information where permitted or required by law.

Holding and securing your personal information

We take reasonable steps to both protect your personal information and to destroy or de-identify it when it is no longer required, including through a range of physical and electronic security measures. 

We implement a range of security measures to protect the personal information that we hold, including by encrypting data transmitted between us and your browser.  However, except to the extent liability cannot legally be excluded, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information.  Please notify us immediately if you become aware of any breach of security.

Except to the extent liability cannot legally be excluded, we exclude all liability (including in negligence) for the consequences of any unauthorised access to your personal information.  Please notify us immediately if you become aware of any breach of security.

Website hosting

We use Digital Pacific as a hosting platform for our website.


For users in the European Economic Area, you acknowledge that the laws, regulations, and standards of the country in which your information is stored or processed (currently United States of America) may be different from those of your own country. In any event, we will collect and use your information only where:

  • we need the information to provide our services to you;
  • it is justified because of a legitimate interest, such as research and development, but only where our legitimate interest is not overridden by your interest in protecting your data;
  • you consent to us using your information in a specific way; or
  • it is necessary for compliance with our legal obligations.

You may withdraw your consent to our use of your information at any stage by contacting us. If you do so, we may not be able to provide our services to you.

Procedure for complaints 

If you believe that we have failed to comply with this Privacy Policy you may lodge a complaint with our Privacy Officer whose details appear below. 

Our contact details

If you would like to find out more about our approach to privacy, please contact our Privacy Officer at

We reserve the right at our discretion to change, modify, add or remove portions of this Policy at any time. Any changes will be posted on the website. Please check this page from time to time for changes.

Date of Policy: 16 October 2020