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Shipping & delivery
A fresh sock drawer? Something cosy for the family? Here’s what you need to know about getting your Underworks order to you.
Shipping costs
Within Australia
International orders
When will my order arrive?
Our estimated delivery times are:
| Delivery option |
Estimated timeframe |
| Standard shipping within Australia |
5–7 business days |
| Express shipping within Australia |
5 business days |
| International shipping |
7–21 business days |
These are estimates. Public holidays, busy periods, severe weather and delivery disruptions may affect arrival times.
Ordering for a particular occasion? Give yourself a little extra time, especially around Christmas.
Track your order, no app needed
You can follow your Australia Post parcel directly on the Australia Post website using your tracking number. There’s no need to download Shop or another app.
Track your order with Australia Post
If you can’t find your tracking number or need help understanding an update, contact our team with your order number. We’ll help you work out the next step.
What happens if I’m not home?
If Australia Post can’t deliver your parcel safely, it may be taken to a nearby Post Office for collection.
You may not receive a paper delivery card. Customers with a MyPost personal account receive digital collection notifications by email, SMS or through the AusPost app, depending on their notification preferences.
Keep an eye on your tracking information and check your emails, including your junk folder, so you don’t miss a collection notice.
If you use MyPost, make sure your account includes the email address you used for your order.
Collecting your parcel
Your tracking information or collection notice will tell you where your parcel is and when it’s ready to collect.
Australia Post generally holds parcels at the Post Office for 10 business days before returning them to the sender. Bring suitable identification and your collection notification, if you have one.
If your parcel is placed in a Parcel Locker, follow the collection deadline in your notification. The locker collection window is shorter.
Having trouble collecting your parcel, or has it already been returned to us? Please get in touch so we can help you understand the available options.
Need a hand with your delivery?
If your order is taking longer than expected, your tracking looks unclear or it says “delivered” but you haven’t received it, our team is here to help.
Email customerservice@underworks.com.au or call (03) 9355 4300.
Have your order number handy so we can find your order more easily.
Christmas delivery 2026
Shopping for Christmas? Please place Australian orders by Friday 11 December 2026 to give your parcel the best chance of arriving before Christmas.
We recommend ordering early. Arrival before Christmas isn’t guaranteed, as delivery times can vary by location and carrier conditions.
International taxes & customs
International orders are charged in AUD and exclude Australian GST.
Local duties, taxes, customs clearance or administration fees may apply and are payable by the recipient. Canadian deliveries may also incur a Cash on Delivery (COD) charge.
We can’t declare purchases as gifts to reduce customs charges. Please check with your local customs office if you’re unsure what may apply.
