All Day Socks 100% Comfort Guarantee

Try Us. Love Us. Or It’s On Us.

We’re Here to Keep You Comfy

At Underworks, we believe comfort isn’t optional, it’s essential. That’s why all our All Day Socks come with our 100% Comfort Guarantee. If you don’t absolutely love your first pair, we’ll replace it or refund you - no questions asked.

First Pair Promise

Trying Underworks All Day socks for the first time? If one of our All Day socks isn’t comfy for your feet—or your lifestyle—let us know. We’ll make it right.

One-Time Replacement or Refund

If you're not satisfied with the comfort of your first pair, we’ll issue a full refund or send you a replacement, free of charge.

30 Day Guarantee Window

You have 30 days from purchase to put your Underworks All Day socks to the test.

What’s Covered?

Your first-time purchase of any Underworks All Day socks.
Applies to one item per style, per customer.
Only valid for orders made through underworks.com.au.

How to Claim

Reach out to our customer service team here.
Include your order number and a brief note on why the product didn’t hit the comfort mark.
Choose whether you’d like a refund or a replacement—we’ll handle the rest.

This Comfort Guarantee is subject to the following terms:

This guarantee is only applicable for refund or replacement of ONE PAIR only.
Sale items are excluded from this guarantee.
Items must have been purchased directly from underworks.com.au and used in accordance with the Care Instructions provided.
This guarantee only covers comfort—not preferences related to fit, size, style, length, or colour.
Items that have been heavily worn, washed incorrectly, or damaged due to misuse are not eligible.
Shipping fees are non-refundable under this guarantee.

To claim:

You must notify us within 30 days of delivery, and
Have given the product at least 10 days of regular use.
There is no need to return the item you're claiming on.
This guarantee does not override your statutory rights or any claims for faulty items.

Need Help?

Our Customer Experience Team is here to make sure you’re always walking on the comfy side. Reach out with any questions here.